Billing Policy

GENERAL BILLING

Usage of Zen Medical Clinics, PLLC (d/b/a Zen Cannabis Clinic) professional services constitutes the customer’s acceptance of this billing policy, and all customers must comply with this billing policy.

SERVICES

Professional services provided may include: 1. in-person or tele-medicine physician exam with a certified physician MD/DO, or other qualified health care practitioner; 2. renewal of recommendations or prescription; 3. email, text, and/or phone customer service support regarding certification, order change requests, or appointment scheduling; and 4. answering general customer service questions.

PAYMENT METHODS

We accept payments via credit/debit cards, processed through our vendor PayGround.

Unless otherwise agreed in writing, all payments need to be received on a prepaid basis, and payment must be received before any billable service is provided. 

Payment cannot be refunded once a physician recommendation is provided and the patient is registered in the Compassionate Use Registry of Texas. 

BILLING CYCLE

Credit/Debit Card Billing: credit/debit cards are charged prior to billable visits. This practice reserves the right to make the decision to charge patients after the visit in certain instances. 

Delinquent Payments: in the event any payment is past due, additional recommendation will not be placed in the Compassionate Use Registry. 

CANCELLATION PROCESS

Cancellation Request: an appointment can be cancelled online, or by emailing/messaging/ or calling our office. Our practice will not charge customers if an appointment is cancelled prior to the scheduled time. 

If an appointment is marked as a no-show, they may be charged $30 depending on the circumstances. 

FEES

Late Fee: we may assess a $30.00 late fee for any payment that is 15 days past due.

BILLING DISPUTES

Each patient / customer agrees to provide us 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should we receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before we have been given a chance to resolve the issue (within 30 days), we have the right to charge the customer for the time spent in resolving such disputes and any associated fees incurred. We may submit any disputed amounts to a collection agency. Once a chargeback has been received, we have the right to suspend the account until the matter is resolved. The customer agrees and consents that for any and all disputes, sole jurisdiction shall be in a court located in Dallas County, Texas and are subject to any further agreements, including but not limited to, Binding Arbitration and limitation on damages and claims.

REFUNDS

If we did not find a qualifying diagnosis (no recommendation placed in the Texas Compassionate Use Registry), your account will be credited in full amount within five (5) business days.